Return & Exchange

Shop confidently! We offer 60-day satisfaction guarantees. If you have any issues with our product, please contact us within 30 days, we will work with you for a solution. Your satisfaction is super important to us!

Return

Our policy lasts 60 days. If you are not happy with our products for any reason, please contact us at info@shoplilymiles.com to start return or exchange. We will take care of you.

If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also confirm the status of your refund or exchange. 

If you are approved, then your refund or exchange will be processed, A replacement will be shipped or a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Your credit card company may take between 7-10 days to show the credit in your account. 

please contact us at info@shoplilymiles.com if there are any questions.

Special Sale items (if applicable) 
Some special sale items cannot be refunded. This will be clearly marked on the product page.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, unfortunately we can only refund the credit card that made the original purchase. 

please contact us at info@shoplilymiles.com if there are any questions.

Shipping

To return your product, please contact us at info@shoplilymiles.com to start return.

You will be responsible for paying for your own shipping costs for returning your item if it is not related to product quality issue. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.